It’s been awhile that I signed up as a Google Guide, a service that allows you to participate in editing and reviewing locations on Google Maps. Recently (though I don’t want to brag) I reached by 100th review and I’ve seen some good and bad reviews.
Full disclosure of how I rate and review, Google uses a 5 star system. With it, I base all ratings on the following:
- Does the place physically exist? Kind of mandatory for most of the places I’ve been.
- How’s the customer service? How was my personal experience?
- How was the services and products offered? Were they everything I expected?
- How does the physical location look? Optionally, how’s the washrooms?
I don’t usually offer a 5 star rating which means from me, 4 stars is the most. However 5 stars just indicates I’ve had an exemplary time and experience. Meaning 2 through 4 were exceptionally greater than the places I’ve been. This is fairly hard since a lot of restaurants and shops provide the same amount of service and usually meets a pseudo-standard which seems professional but accommodating.
In terms of a written review, it follows a personal standard. First beginning with a preamble about the general location, nothing bias here. Then I move on to atmosphere of the place, products and services, then customer service. Along with it, I put down anything I’ve observed to be interesting to me and the last paragraph is for if I want to recommend this place or if I would visit again.
It’s likely not the best way to be labelled as a useful review however I’ve seen some really ridiculous reviews on there with a bunch of users saying they found it useful. On Steam it’s the same thing but that’s another story. Usually these reviews have no content besides from a star rating and the phrase “not bad”, “great”, or “would visit again”. If I was a stranger, I would like to know why people enjoy this place and something to really be convinced on going. The idea of a review is not to just let people know what’s going on here but to provide people a reason to go there or should not even bother. I know some people can be extremely critical (some of my reviews sound like that as well) but the idea is to be honest to provide feedback to a place while giving something a potential customer needs to go there.
Regardless I found a lot of places over Google Maps because reviewers have provided some good feedback. Then there are places with those 2 word reviews that turn me away because I don’t feel like going there. With a lot of users, I think Google should extend this Guide program to products. Perhaps a joint product review with Amazon but the Guide program does offer a somewhat credible system for folks.
Four out of five, will review again.