nawkcire

Games, Tech and Blogging…I can't guarantee in that order.

Google Map Reviews


It’s been awhile that I signed up as a Google Guide, a service that allows you to participate in editing and reviewing locations on Google Maps. Recently (though I don’t want to brag) I reached by 100th review and I’ve seen some good and bad reviews.

Full disclosure of how I rate and review, Google uses a 5 star system. With it, I base all ratings on the following:

  1. Does the place physically exist? Kind of mandatory for most of the places I’ve been.
  2. How’s the customer service? How was my personal experience?
  3. How was the services and products offered? Were they everything I expected?
  4. How does the physical location look? Optionally, how’s the washrooms?

I don’t usually offer a 5 star rating which means from me, 4 stars is the most. However 5 stars just indicates I’ve had an exemplary time and experience. Meaning 2 through 4 were exceptionally greater than the places I’ve been. This is fairly hard since a lot of restaurants and shops provide the same amount of service and usually meets a pseudo-standard which seems professional but accommodating.

In terms of a written review, it follows a personal standard. First beginning with a preamble about the general location, nothing bias here. Then I move on to atmosphere of the place, products and services, then customer service. Along with it, I put down anything I’ve observed to be interesting to me and the last paragraph is for if I want to recommend this place or if I would visit again.

It’s likely not the best way to be labelled as a useful review however I’ve seen some really ridiculous reviews on there with a bunch of users saying they found it useful. On Steam it’s the same thing but that’s another story. Usually these reviews have no content besides from a star rating and the phrase “not bad”, “great”, or “would visit again”. If I was a stranger, I would like to know why people enjoy this place and something to really be convinced on going. The idea of a review is not to just let people know what’s going on here but to provide people a reason to go there or should not even bother. I know some people can be extremely critical (some of my reviews sound like that as well) but the idea is to be honest to provide feedback to a place while giving something a potential customer needs to go there.

Regardless I found a lot of places over Google Maps because reviewers have provided some good feedback. Then there are places with those 2 word reviews that turn me away because I don’t feel like going there. With a lot of users, I think Google should extend this Guide program to products. Perhaps a joint product review with Amazon but the Guide program does offer a somewhat credible system for folks.

Four out of five, will review again.

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